Your Delivery. What to Expect.

After your Order

After your order is set, we will begin to prepare your order in our system. While most of our wood flooring is in our warehouse, if it is not or a special order, we will work quickly with the mills to deliver your flooring by the window you request. Make sure to inform us of any details that might slow the delivery process.

Our Trucks

If your jobsite or home is in the southern New England area, Nantucket, Martha’s Vineyard, our local shipping team will expedite the wood flooring by way of our own trucks. We have multiple vehicle types to accommodate and service different locations and small to large orders.

Common Carrier Network

For most deliveries that are outside this area, we ship coast to coast from California to Florida and Texas to Maine via a common carrier utilizing wither box trucks and flatbeds. The carrier will call 24 hours ahead of time to set up a delivery appointment. You or someone will need to be on site to sign receipt and help offload the flooring.
Please be sure to thoroughly check the shipment for damage prior to off-loading, and make sure any damages are marked on the bill of lading. Stonewood Products cannot be held responsible for damages that were not noted on the delivery receipt. Note: Large orders over 4500 square feet or more will be delivered on a flatbed which are 65 feet long. You will be notified on the type of delivery vehicle being used. We do recommend to wait until the product has been delivered to schedule your installation.